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The BBC's Sian Lloyd speaks to Hannah's "devastated" friends
A social networking site where comments were posted to a 14-year-old girl who later died after "web bullying" says it will help the police investigation.
Hannah Smith, from Leicestershire, was found hanged on Friday.
Ask.fm allows users to post anonymously and Hannah's father Dave Smith said he found posts on his daughter's page telling her to die.
In a statement, ask.fm said its moderators "ensure genuine concerns are acted upon immediately".
'In-site reporting button'Leo Kelion Technology reporter
The question-and-answer site was set up by two Latvian brothers, Ilja and Mark Terebin, as a rival to Formspring in 2010 but has now eclipsed its predecessor.
Members can ask others questions and then get replies, which include text, photos and videos - via its website or apps.
Ask.fm had 13.2 million daily visitors worldwide in June with each one spending nearly six minutes on average on the site, according to internet research firm Comscore. It said that made the social network's web domain the 79th most popular in the world.
Ask.fm says users must be at least 13-years-old to join and requires them to provide a valid name and email address when they register, although reports suggest younger children sneak through using fake credentials.
One of its most controversial features is the ability for members to pose questions to others anonymously. Ask.fm's terms and conditions say members should never use the feature to ask things that are mean or hurtful, and it allows users to opt out of receiving anonymous questions via their privacy settings. However, safety campaigners have said many youths do not know how to do this.
The network also allows users to report abuse and says it may hand over identifying information to law enforcement if necessary.
But in June, Le Monde newspaper reported the service only had 50 external moderators which it contrasted with the 30 million questions and answers posted to Ask.fm every day.
Even so parents might wish to note that Ask.fm warns members they use the service "at your own risk" and that it says it bears no liability for content they might find to be objectionable or obscene.
The Latvian-based company said: "Hannah Smith's death is a tragedy; we would like to convey our deepest condolences to her family and friends.
"We have reached out to Leicestershire police and would be happy to co-operate with their investigation into the circumstances.
"Ask.fm actively encourages our users and their parents to report any incidences of bullying, either by using the in-site reporting button, or via our contact page.
"All reports are read by our team of moderators to ensure that genuine concerns are heard and acted upon immediately - and we always remove content reported to us that violates our terms of service."
The apology follows a message written on Facebook by Hannah's father, Dave, that he found bullying posts on his daughter's ask.fm page from people telling her to die.
Mr Smith wrote: "Just to let all my friends know my youngest daughter took her own life last night.
"My heart is broken in 2 and is gonna take a long time to repair i just hope that none of you have to go through the pain im goin through rite now [sic]."
Government petitionedMr Smith has called for tighter controls to be applied to social networking sites such as ask.fm.
He wrote: "I have just seen the abuse my daughter got from people on ask fm and the fact that these people can be annoymous is wrong [sic]."
On a Facebook page set up in memory of his daughter, he asked people to sign an e-petition to introduce safeguarding measures on sites used by children.
The page now has nearly 45,000 "likes".
The petition states: "Please sign if you would like the Government to step in and insist that Ask.fm and similar sites help us protect our young people. They are able to join from the age of 13 and can post anonymously."
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